FREQUENTLY ASKED QUESTIONS
We hope these will answer most of the questions you have about Exeter Student Nightline's confidential listening service. If they don't then please submit a question here, for urgent queries or if you would like to call a volunteer then please contact Exeter Nightline here.
When are you open?
Due to Covid-19 we have unfortunately had to close our phone lines, but we are still availble to contact via email. Please find the details of this service here.
Why might I call Nightline?
You're welcome to talk about anything you’d like when contacting our service, whether it’s just someone at the end of the phone on a stressful day or a more serious issue, we’re here to listen.
Is Nightline completely confidential?
What can I expect if I call Nightline?
If you call at any time within our opening hours, you will be greeted by a student volunteer saying “Hello, you’re through to Exeter Nightline. Is there anything you’d like to talk about?” Our volunteers are happy to listen to anything that might be on your mind; you don’t have to have a specific issue or problem, you might just want company on a walk home or a non-judgemental space to vent about something that’s stressing you.
I would rather not/can’t call you. Is there another means by which I can contact Nightline?
Yes, absolutely. As well as our landline service you can also get in touch via our Instant Messenger software or through Skype. For more information about contacting the service, please see our Contact Us page.
Please can you give me advice about _____?
Nightline is a listening and information service. We are unable to give direct advice on your personal situation but we can talk through the different options that might be available to you. For general information however, we’re happy to help however we can! If you’re out of data to Google a taxi number we have internet access to hand, and we can also provide information on student services and resources too.
What do I do if Nightline is closed?
We’re really sorry that that’s the case; in the meantime, we can direct you to some other helplines and support services that may be of interest to you. Please see our additional information page for more details. Samaritans is a good alternative to our service if you cannot get through to us. Their number is 116 123, which is free to call and open 24/7 365 days a year.
Who runs Nightline?
How can my society get involved with Nightline?
If you’re a society at the university and would like to collaborate or support us in some way, we’d love to hear from you!
Examples include welfare training that we put on for AU and sports committee members, fundraising or event collaborations! Please contact us at [email protected]