WANT TO TALK
Our email service is now open 24 hours a day for the duration of the Winter Break. We guarantee a response within 48 hours and aim to respond within 24 hours.
[email protected]e.ac.uk
Our Normal service will return in Term 2.
‘We’re here to listen, not lecture.’
Want to talk to someone now?
Find other services here.
Email Service
You can email our listening volunteers about anything you are going through. You will receive the same support, respect and compassion that our volunteers are trained to offer with our usual helpline service. •
Your email will stay confidential and you will remain anonymous as we have a system which will remove the visibility of your email address, so our volunteers will be unable to see your name/email.
What to expect: We guarantee you will receive a response to your email within 48 hours, and we aim to respond with 24 hours.
Instant Messenger - This service is currently not available
Every term night 8pm-1am
Click here to access our Instant Messenger
This service is available for the same hours as our phone lines and we’ll be in touch with you as soon as a volunteer is available. Our instant messenger software is provided by the Nightline Association and completely anonymous.
What to expect: Our IM service is a basic messaging software, and very simple to use. IM messages are subject to the same confidentiality rules of phone calls. In the same way as the phone however, the content of your IM conversation will never be saved.
Call Us - This service is currently not available
Every term night 8pm-8am
Find the number on your student card or iExeter
Unless we are dealing with another caller, or in the unfortunate event we are closed, we will always answer the phone! All calls will be charged at the standard network rate.
What to expect: Nightline student volunteers are not paid professionals. They are, however, empathetic, trained, fellow Exeter students who are there to listen to anything you have to say. We believe all our volunteers will do the best they can to keep you company, help you work through whatever issues you may have, or just be a friendly voice on the other end of the line. Phone conversations are solely between the caller and one volunteer – our calls are never recorded and are not on speaker – so you can feel safe in sharing whatever is on your mind.
Skype Call Us - This service is currently not available
Every term night 8pm-8am
Our username: exeterstudentnightline
Skype can be a great method of communication, particularly with our students studying abroad, and we should respond as soon as a volunteer is available.
What to expect: In order to protect the anonymity of our volunteers, we will be unable to speak with students via video chat, but we can offer a Skype call and Skype chat service. Please note that if you choose to contact us via Skype we will be able to view your Skype profile. However, if you would like to, you could create a fake profile and use this to talk to us to ensure your anonymity. Regardless of whether you choose to do this or use your personal profile, your account information will be kept completely confidential within the service. In the same way as with texting and IM, please also note that Skype messages can be seen on our computer by both volunteers on shift, so messages may be a collaborative effort.