WANT TO TALK

Our service has slightly changed due to lockdown restrictions We're now open 8pm-1am every night of term via IM only.

We will keep a remote IM service until the end of Term 1 (December 11th 2020).

‘We’re here to listen, not lecture.’

Need to talk outside of these times? Find more support here.

Instant Message Us

Every term night 8pm-1am 

Click here to access our Instant Messenger

This service is available for the same hours as our phone lines and we’ll be in touch with you as soon as a volunteer is available. Our instant messenger software is provided by the Nightline Association and completely anonymous.

 

What to expect: Our IM service is a basic messaging software, and very simple to use. IM messages are subject to the same confidentiality rules of phone calls. In the same way as the phone however, the content of your IM conversation will never be saved.

Call Us - This service is currently not available

Every term night 8pm-8am 

Find the number on your student card or iExeter

Unless we are dealing with another caller, or in the unfortunate event we are closed, we will always answer the phone! All calls will be charged at the standard network rate.

What to expect: Nightline student volunteers are not paid professionals. They are, however, empathetic, trained, fellow Exeter students who are there to listen to anything you have to say. We believe all our volunteers will do the best they can to keep you company, help you work through whatever issues you may have, or just be a friendly voice on the other end of the line. Phone conversations are solely between the caller and one volunteer – our calls are never recorded and are not on speaker – so you can feel safe in sharing whatever is on your mind.

Skype Call Us - This service is currently not available

Every term night 8pm-8am 

Our username: exeterstudentnightline

Skype can be a great method of communication, particularly with our students studying abroad, and we should respond as soon as a volunteer is available.

 

What to expect: In order to protect the anonymity of our volunteers, we will be unable to speak with students via video chat, but we can offer a Skype call and Skype chat service. Please note that if you choose to contact us via Skype we will be able to view your Skype profile. However, if you would like to, you could create a fake profile and use this to talk to us to ensure your anonymity. Regardless of whether you choose to do this or use your personal profile, your account information will be kept completely confidential within the service. In the same way as with texting and IM, please also note that Skype messages can be seen on our computer by both volunteers on shift, so messages may be a collaborative effort.

Exeter Student Nightline

WE'LL LISTEN,

NOT LECTURE.

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Need urgent medical attention? Please call 999. For our services and other help look here.