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What can I expect when calling?

Phone calls

Find our number on your student card, or via the iExeter app and website

Unless we are speaking with another caller or are closed, we will always answer the phone! All calls will be charged at the standard network rate.

What to expect: Nightline student volunteers are not paid professionals. They are, however, empathetic, trained, fellow Exeter students who are there to listen to anything you have to say. We believe all our volunteers will do the best they can to keep you company, help you work through whatever issues you may have, or just be a friendly voice on the other end of the line.


Phone conversations are solely between the caller and one volunteer – our calls are never recorded and are not on speaker – so you can feel safe in sharing whatever is on your mind.

Please be aware that Exeter Student Nightline operates a 2-hour call limit on our phone calls.

Instant Messaging (IM) calls

Click here to access our Instant Messenger

If you contact us via IM, we’ll be in touch with you as soon as a volunteer is available. Our instant messenger software is provided by the Nightline Association and completely anonymous.


What to expect: Our IM service uses a secure messaging server and is simple to use. IM messages are subject to the same confidentiality rules as phone calls. The content of your IM conversation is deleted when the conversation ends and will never be saved.

Please be aware that Exeter Student Nightline operates a 2-hour call limit on Instant Messenger and more than one volunteer may help respond to an Instant Messenging call.

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